Terms of Service

Faro Travel Terms of Service

 

I, “Customer” ,hereby authorize Faro Travel Costa Rica. To charge my credit card in accordance with the terms and conditions set forth below. I understand that any charges from this company will show on my billing statement.

 

Reservation, Modification, Cancellation, and Indemnity Terms

 

• All services booked by our Customers are paid for in advance. We are happy to accommodate any service modifications made up to 24 hours from the time of the Service; the only fees, penalties, and time restrictions Faro Travel will impose on the customer are those which are imposed by the applicable service providers and not under our control.

• Modifications 24-48hrs from the time of service must be directed to our operations office +506 2645-6564 or info@farotravel.com

• No services can be considered confirmed or modified until we verify availability and Customer makes new payments arrangements, if there is a price increase, and Faro Travel provides Customer with confirmations.

• All cancellation requests must be received by email and penalties may apply info@farotravel.com

• Cancellation penalties are handled on a case by case basis as not all providers have the flexibility to offer this in every case.

• No refunds for no-shows or unused portions of services or packages. This will be penalized with 100% of the value of the services; without the option of refund or the application of payment for other services.

• No refunds due to airline delays, strikes, political unrest, or acts of God including hurricanes, fire, flood, lockout, the order of government authorities, bad weather, or any reasonable circumstance beyond its control.

• All refunds are subject to a 5% administrative and processing fee.

• Faro Travel hereby reserves the right to modify the schedules, departure or arrival points, or cancel any service for reasons beyond our control.

• Rates are subject to change without previous notice due to increases from our suppliers and/or changes in government taxes.

• Reservations must specify name of the client, number of participants (adults and children), time and date of the service, starting point and destination, if transportation. Customers without reservations will not be allowed to join the service even if there is space available.

 

Accommodations

 

• In order to guarantee the reservation, it is necessary to cancel at least 50% of the total amount of the reservation. Full payment must be made 3 weeks before the arrival.

• If cancellation is requested less than 30 days prior to arrival, will be charged 100% of the total amount paid. If 31 to 35 days prior to arrival, will be charged 50% of the total amount paid plus any hotel penalties. If 36 to 40 days prior to arrival, only hotel penalties will be charged.

• Reservations from December 1st to January 31st and Easter Week are not refundable.

 

Transportation

 

• In order to guarantee the reservation, it is necessary to cancel 50% of the total amount of the reservation,  Full payment must be made 48 hours prior to arrival

• If cancellation is requested 48 or less hours prior to arrival, will be charged 100% of the total amount paid. If 7 or less days prior to arrival, will be charged 50% of the total amount paid. If 8 or more days prior to arrival, the full amount paid will be refunded.

• Rates are subject to change without notice in case the customer requests alternate route changes.

• All children under 12 years, according to current Costa Rican law, must use car seat or booster seat. Please indicate the age of the children on the reservation to assign the appropriate device to age.

• For shared shuttles all children must be accompanied by two adults, in case the child travels only with one adult, the child will pay the normal adult rate.

• Shared shuttles are based upon scheduled departures. Private transfers are available upon request.

• In shared shuttles, each passenger is allowed one carry-on (handbag) and one piece of luggage (suitcase). Additional payment is required for each extra luggage, or large items.

• Faro Travel will endeavor to carry you and your baggage with reasonable dispatch, but times shown in itinerary or elsewhere are not guaranteed and form no part of any contract.

• Faro Travel may, without notice, substitute alternate contractors, change routes and, if necessary, may alter or omit stopping places shown on the confirmation. Schedules are subject to change without notice.

 

Baggage

 

• Baggage is carried under passenger’s risk. We assume no liability for fragile, valuable or perishable articles.

• We assume no liability for baggage loss or damage.

• We assume no liability for any personal belongings left in our vehicles.

• In shared shuttles, each passenger is allowed one carry-on (handbag) and one piece of luggage (suitcase). Additional payment is required for each extra luggage, or large items.

 

Tours and Activities

 

• In order to guarantee the reservation, it is necessary to cancel 50% of the total amount of the reservation. Full payment must be made 48 hours prior to arrival.

• If cancellation is requested 48 or less hours prior to arrival, will be charged 100% of the total amount paid. If 7 or less days prior to arrival, will be charged 50% of the total amount paid. If 8 or more days prior to arrival, the full amount paid will be refunded.

 

Rental Car

 

• In order to guarantee the reservation, it is necessary to cancel 50% of the total amount of the reservation. Full payment must be made 4 weeks before the arrival.

• If cancellation is requested 10 days or less prior to arrival, or no show, no refund. If cancelled within 14 days prior to date of arrival, 50% of the total price will be retained, if 15 days or more prior to date of arrival, no charge.

 

Customer has read and verified the details and dates of the Services and by continuing with payment agrees that everything is correct.

 

Disclaimer

 

• Faro Travel will not be held liable directly or indirectly for any loss or damage from activities under the control of other agents or service providers including but not limited to claims for death, personal injury delays or additional expenses that may arise when using a service arranged through us.

• Faro Travel will not be held responsible for schedule changes in ferry or water taxi services, nor for accidents and/or loss of baggage during the trip on the ferry or water taxi.

• Passengers agree that any dispute about liability will be decided in a court of law in Costa Rica. In any case, Faro Travel’s liability for loss, damage or delayed delivery of checked or transferred baggage is limited to the actual value of the baggage or $100.00, whichever is less. Even if the passenger declares a higher value, Faro Travel will not cover more than the sum of $100.00.

• When practicing in adventure activities, and/or visiting wilderness areas or other places where a tour enters or takes place, tour participant attests and assumes the risks and dangers inherent to these areas and activities. Tour participant attests and verifies to be physically fit and in good health to undertake these services, tours, activities.

• Liability for death or personal injuries to passengers is limited to contract conditions with suppliers and insurance coverage subscribe by the company, according to the laws of Costa Rica, in effect at the moment of the accident.

• Faro Travel is not responsible for or liable for failure to make connections or to operate any shuttle according to schedule or for a change to the schedule of any shuttle service.

• Under no circumstances shall Faro Travel be liable for any special, incidental or consequential damages arising from the foregoing.

 

Indemnity

 

• You acknowled and agree participating in each of the requested services and related activities at your own risk. The participant attests and verifies to be physically fit and in good health to undertake these services, tours, activities.

• You are responsible for all that may occur during travel; you agree to indemnify and hold Faro Travel, its subsidiaries and affiliates officers, partners, directors, employees, owners, agents, succesors and assignees harmless from and againts any loss damage liability cost or expense of any kind that you may incur in connecting with a third party claim as of your use of our advice or recommendation services.

• You acknowledge and agree that the Faro Travel indemnified parties have performed a responsable job into helping put together connections with third-party service providers that suit your stated preferences, but that in each occasion the last decision to select these services and third-party service providers is exclusively the customers decision.

 

Statement of Customer

 

• I, “Customer” have read the above agreement and its terms and conditions, and I accept them in their entirety.

• I agree to pay the total amount for the Requested Services. I agree to pay in accordance with the Cancellation Terms set forth above. I understand that in the event of a cancellation or service modifications, I am responsible for all applicable fees and penalties charged by the individual service providers.